No-Refund Policy

Fees paid for live, cohort-based or time-bound programmes reserve a participant’s place and contribute to programme preparation, trainer allocation, platform access, administrative support and cohort planning.

Refunds will not be issued when a participant:

• Misses one or more live sessions;
• Joins the programme after it has commenced;
• Is unable to attend because of work or personal commitments;
• Does not complete assignments or implementation activities;
• Does not use the community or support made available;
• Experiences scheduling conflicts after enrolment; or
• Chooses to discontinue the programme voluntarily.

Where recordings are included, they are provided as a learning convenience and not as a guaranteed substitute for live participation.

Recorded courses, downloadable resources, templates, toolkits, workbooks, digital guides and other instantly accessible products are strictly non-refundable once access has been granted or the material has been delivered.

A participant’s failure to log in, download, view or use the material does not mean that access was not supplied.

An instalment plan is a payment convenience and not a pay-as-you-attend arrangement. Selecting an instalment or EMI plan creates a commitment to pay the complete programme fee.

Discontinuing participation does not cancel the remaining payment obligation. All scheduled instalments will remain payable unless TEA provides a written exception or applicable law requires otherwise.

Where an EMI, loan or third-party financing facility is used, the participant is also bound by the separate terms of the relevant bank, lender or payment provider. TEA cannot independently cancel a third-party loan or financing agreement.

Enrolments completed through an early-bird offer, scholarship, promotional price, bundle, bonus campaign, coupon, special event or limited-period discount remain subject to this No-Refund Policy.

The non-use or withdrawal of a complimentary bonus does not reduce the programme price and does not create a right to a partial refund.

TEA provides business education, strategic guidance, learning resources and implementation support. We do not guarantee any specific revenue, profit, customer acquisition, follower growth, advertising result, business expansion or other commercial outcome.

Results vary depending on factors such as the participant’s existing business, market conditions, offer, pricing, effort, decision-making, execution, consistency, skills and available resources.

Dissatisfaction with business results, including the absence of an expected financial outcome, is not a valid basis for a refund.

TEA may make reasonable changes to trainers, guest speakers, session dates, lesson order, delivery platforms, programme resources or curriculum structure when required to improve delivery or respond to circumstances beyond our reasonable control.

A reasonable change that does not remove the fundamental value or purpose of the purchased programme will not create an entitlement to a refund.

When a live session is rescheduled, TEA will make reasonable efforts to notify enrolled participants and provide revised access details.

TEA may suspend or terminate a participant’s access when the participant:

• Shares login credentials or programme materials;
• Copies, resells or distributes TEA intellectual property;
• Records sessions without written permission;
• Harasses trainers, team members or other participants;
• Disrupts the learning environment;
• Uses the programme for unlawful or unethical purposes;
• Fails to complete agreed payments; or
• Otherwise violates TEA’s applicable terms or community rules.

Where access is terminated because of a participant’s conduct or breach, no refund will be provided, subject to applicable law.

Programme fees and access rights are personal to the registered participant and cannot be transferred, resold or assigned to another person without TEA’s prior written approval.

A request to move to a future cohort may be considered only in exceptional circumstances. Any approval will be entirely at TEA’s discretion and may depend on programme availability, the nature of the request, the participant’s payment status and any applicable administrative fee.

A deferment or transfer is not guaranteed and should not be assumed unless confirmed by TEA in writing.

A verified duplicate payment or an amount collected because of a demonstrable payment-processing error may be reversed or refunded after verification.

Participants must report the issue promptly and provide the payment receipt, transaction reference, registered contact details and any other reasonably requested evidence.

Nothing in this policy removes any rights available to a participant under applicable law.

Where TEA permanently cancels a paid programme and does not provide a reasonable replacement, rescheduled delivery, credit or substantially equivalent service, TEA will assess the appropriate remedy in accordance with the circumstances and applicable law.

No clause in this policy is intended to exclude liability for fraud, wilful misconduct, material misrepresentation or a legally recognised deficiency in service.

Participants should contact TEA before initiating a chargeback or payment dispute so that the issue can be reviewed directly.

Filing a chargeback does not automatically cancel the participant’s contractual payment obligations. TEA may provide the payment provider with enrolment records, policy acceptance records, access logs, attendance information, communication history and evidence of services delivered.

Fraudulent or knowingly misleading chargebacks may result in the immediate suspension of programme access and recovery action permitted under applicable law.

Payment-related concerns must be submitted in writing. The request should include:

• The participant’s full name;
• Registered email address and mobile number;
• Programme or product purchased;
• Date and amount of payment;
• Transaction or order reference;
• A clear description of the concern; and
• Supporting screenshots, receipts or documents.

TEA will review the request based on its records, the terms accepted during enrolment and applicable legal requirements. Submission of a request does not itself guarantee a refund.

TEA may update this policy when its programmes, delivery methods, payment systems or legal obligations change.

The version displayed on this page on the date of purchase will generally apply to that purchase, unless a change is required by law or is more favourable to the participant.