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EXIN ITIL Foundation (V4) Sample Questions (Q336-Q341):

NEW QUESTION # 336
Who has the responsibility for review and risk analysis of all supplies and contracts on a regular basis?

A. The Service Level Manager
B. The Service Catalogue Manager
C. The Supplier Manager
D. The IT Service Continuity Manager

Answer: C

NEW QUESTION # 337
The consideration of value creation is a principle of which stage of the Service Lifecycle?

A. Continual Service Improvement
B. Service Transition
C. Service Strategy
D. Service Design

Answer: C

NEW QUESTION # 338
What is a problem that has been analysed but has not been resolved?

A. Event
B. Incident
C. Known error
D. Workaround

Answer: C

NEW QUESTION # 339
Which activity is part of the 'continual improvement' practice?

A. Identifying and logging opportunities
B. Populating and maintaining the asset register
C. Delivering tactical and operational engagement with customers
D. Providing a clear path for users to report issues, queries, and requests

Answer: A

NEW QUESTION # 340
For which purpose would the continual improvement practice use a SWOT analysis?

A. Ensuring everyone actively participates
B. Tracking and managing ideas
C. Defining the future desired state
D. Understanding the current state

Answer: D

Explanation:
The second step is to conduct an objective current-state assessment of existing services and service management practices. This should include consideration of the users' perception of the value being received, along with a review of people's competencies and skills, the processes and procedures involved, the capabilities of the available technological solutions and the prevailing organizational culture. The success of an improvement initiative depends on a clear and accurate understanding of the starting point and the required impact of the initiative.
For example, an organization can measure the current net promoter score (NPS) from a customer satisfaction survey, conduct a benchmark survey against its competitors or review findings of operational statistics or audit reports to understand its current state. If this step is skipped, the current state will not be understood and there will not be an objective baseline measurement against which improvement can be measured.
https://www.bmc.com/blogs/itil-continual-improvement/

NEW QUESTION # 341
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ITIL Reliable Braindumps Files | ITIL Reliable Test Duration

ITIL Reliable Test Duration & ITIL Reliable Guide Files

EXIN ITIL Foundation (V4) Sample Questions (Q336-Q341):

Free PDF ITIL - ITIL Foundation (V4) Updated Reliable Braindumps Files

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